Shipping policy

Shipping Policy

Last updated: July 2026

Thank you for shopping with us! We want to make sure your order reaches you as smoothly as possible. Please read the information below regarding processing and delivery times.

Order Processing

All orders are processed and dispatched within 1–2 business days of purchase. Orders placed on weekends or public holidays will be processed the next business day. Once your order has been dispatched, you will receive a confirmation email with your tracking number.

Shipping Times

We ship internationally. Estimated delivery time is 7–12 business days from dispatch, depending on your location and local customs processing.

Please note that delivery times are estimates and may occasionally vary due to factors outside our control, such as customs delays, postal service disruptions, or peak season demand.

Order Tracking

Once your order ships, you'll receive a tracking number via email. You can track your order at any time using the Track Your Order page on our website. Please allow 2–3 days for tracking information to update after dispatch.

Shipping Costs

Shipping costs (if applicable) are calculated and displayed at checkout before you complete your purchase.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, or customs fees depending on your country's regulations. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Lost or Delayed Orders

If your order hasn't arrived within 20 business days of dispatch, please contact us at [your email] and we'll investigate right away. We'll always work with you to find a solution — whether that's a replacement or a refund.

Incorrect Address

Please double-check your shipping address at checkout. We are unable to redirect orders once they have been dispatched. If an order is returned to us due to an incorrect address, we can reship it, though additional shipping fees may apply.

Questions?

If you have any questions about shipping, feel free to reach out via our Contact Us page or email us at contact@petpasstravel.com — we're happy to help.